Αγαπητοί φίλοι μοντελιστές.
Μετά από σχεδόν 9 χρόνια που είμαι πελάτης του γνωστού διαδικτυακού καταστήματος
http://www.greatmodels.com/ και αφού διαπιστωμένα έχω ψωνίσει μοντέλα συνολικής αξίας τουλάχιστον 2.000,00EUR, φτάνω στο σημείο να τους κάνω ρόμπα όπου σταθώ και όπου βρεθώ (Ελλάδα και εξωτερικό), μετά από την δεύτερη φορά που με ζημιώνουν και στην συνέχεια με αγνοούν σαν να είμαι ο "κανένας" από το "πουθενά".
Αλλά ας πάρουμε τα πράγματα από την αρχή...
Πριν από περίπου 20 ημέρες έκανα μία ακόμα παραγγελία μέσω πιστωτικής κάρτας. Η παραγγελία είχε αριθμό 202574 και ήταν η ακόλουθη (copy - paste από το αυτόματο e-mail του μηχανισμού παραγγελίας τους):
Order Number: 202574
MAC72042 MAC72042 Fieseler 103 A1 1 $27.00 $27.00
Sub-Total $27.00
Shipping $12.80
Total $39.80
Στην συνέχεια έλαβα ένα mail τους ότι η πιστωτική μου δεν ισχύει. Πράγματι δεν ίσχυε λόγω αλλαγής της. Με την νέα κάρτα, και εφόσον δεν έχουν την δυνατότητα αλλαγής των στοιχείων πληρωμής, παράγγειλα και πάλι το ίδιο item με νέα παραγγελία.
1-2 ημέρες μετά μπήκα στο σύστημά τους να δω΄την κατάσταση της παραγγελίας (202574) και βλέπω ότι έχει αποσταλεί και περιλαμβάνει τα ακόλουθα:
TSM701 TSM701 WWII Soviet Army Tank Crewman in 1942 $10.80
RMX3012 RMX3012 USS Chicago Guided Missile Cruiser $13.55
HSG51669 HSG51669 1966 Ford Thunderbird Custom $9.20
AES48568 AES48568 Colorful Crusaders Pt.VII $8.00
SSI481234 SSI481234 A-7A Corsairs USN VA-303/153 $7.95
EDUAV48006 EDUAV48006 F-8E Crusader MiG Masters Part I $11.05
VUL56001 VUL56001 Ordnance QF 2 Pounder British Anti-Tank Gun $12.00
Sub-Total $72.55
Shipping: FedEx Ground S/H $8.95
Total $81.50Φυσικά το ότι ο ίδιος αριθμός παραγγελίας είχε ξαφνικά άλλα items μπορώ να το δεχτώ σαν σφάλμα.
Το ότι παράγγειλα άρματα μάχης επίσης.
Αυτό που δεν μπορώ να καταπιώ με τίποτα είναι ότι μετά από 4 e-mail σε χρονικό διάστημα δύο εβδομάδων δεν έχω καμία απολύτως απάντηση! Απλώς με αγνοούν, και ας τους έχω στείλει τα δικά τους αυτόματα e-mail, και ας έχω απειλήσει θεούς και δαίμονες. Εκείνοι, απλώς τίποτα!!!
Για όποιον με θεωρεί υπερβολικό σας παραθέτω τα σχετικά e-mail (Διαβάστε από το τέλος προς τα επάνω):
------------------------------------------------------------------------------------------------------
Hello everybody at GMW,
I have started feeling annoyed with your total apathy regarding my justified request.
I have sent you your e-mail regarding my order with urd. number 202574. Under this number you have charged and sent me numerous other items that I have never ordered.
Although it is obvious that there is a serious problem with your ordering system, you do not reply my requests for more than ten days until today.
Furthermore, this is not the first time that I have problems with an order from GMW. I can remind you of a past situation, but this is not the right time.
Please reply this time, otherwise I will have to deny payments and contact you through my lawyer.
A very disappointed customer,
Dionysis Gardelis
-----Original Message-----
From: GARDELIS DIONYSIS [mailto:dio-g@ath.forthnet.gr]
Sent: Tuesday, June 15, 2010 10:39 PM
To: 'support@greatmodels.com'
Subject: FW: Important Information Regarding your GreatModels Order
Importance: High
Please respond.
You have overcharged me 81EUR for things that I have not ordered.
Regards,
Dionysis
-----Original Message-----
From: GARDELIS DIONYSIS [mailto:dio-g@ath.forthnet.gr]
Sent: Friday, June 11, 2010 10:56 PM
To: 'support@greatmodels.com'
Subject: FW: Important Information Regarding your GreatModels Order
Importance: High
Please respond.
Kind Regards,
Dionysis
-----Original Message-----
From: GARDELIS DIONYSIS [mailto:dio-g@ath.forthnet.gr]
Sent: Thursday, June 10, 2010 4:23 PM
To: 'support@greatmodels.com'
Subject: RE: Important Information Regarding your GreatModels Order
Importance: High
There must be something completely wrong with your site.
I have never ordered any of the red aligned kits in my attached document.
I am sending you your last verification messages to help you clean mess up.
I think you have messed up order 202574. See it above and then see it from my orders history! Two different orders!
Please do not charge me for the items I have not ordered (81,50). The correct orders are the ones included here.
Kind Regards,
Dionysis Gardelis
-----Original Message-----
From: Customer Support [mailto:maria@greatmodels.com]
Sent: Wednesday, June 09, 2010 12:35 AM
To: GARDELIS DIONYSIS
Subject: RE: Important Information Regarding your GreatModels Order
Well, let me make sure we have the correct information. The Visa card we are charging has the last four digits 3016, and expires on 04/11. Is that correct?
Happy Modeling.
Maria Lowe
Great Models Webstore, LLC.
The source for all your modeling needs.
support@greatmodels.com
http://www.greatmodels.com
Toll free in USA (800) 619-3402
Fax (801)676-0454
-----Original Message-----
From: GARDELIS DIONYSIS [mailto:dio-g@ath.forthnet.gr]
Sent: Tuesday, June 08, 2010 2:54 PM
To: 'GreatModels Order Management Services'
Subject: RE: Important Information Regarding your GreatModels Order
Hello everybody @ GMW.
I have called my VISA bank and there appears to be no problem with it.
I have also done my shopping few hours ago, again with no problem.
I tried to use the "change profile" submenu of your site to check my card settings (just in case!) but as it has happened in the past, it won't allow me to enter.
At the same time I use my username to see my orders status and it works fine!
Something has to be definitely wrong with my account on GMW. Could you please check?
Also could you please try to charge my credit card again?
Thank you in advance,
Dionysis Gardelis
PS. GMW username "XXXXX"
-----Original Message-----
From: GreatModels Order Management Services [mailto:support@greatmodels.com]
Sent: Tuesday, June 08, 2010 10:54 PM
Subject: Important Information Regarding your GreatModels Order
Dear GreatModels Customer,
We are anxious to ship your order; however, we are unable due to a declined credit card or payment not received. Please contact customer service at
1-800-619-3402 Monday-Friday 8:30 a.m. - 4:30 p.m. MST, if you wish to change or update your credit card information so we may ship your order to you.
Please disregard this email if you have already sent payment by mail.
Otherwise, we will attempt to reauthorize your credit card in a few days .
Customers outside the United States can call 1-801-565-0836 and we will be happy to direct your call.
If we are unable to receive authorization on your credit card for the purchase within two weeks from the date your order was placed, your order will be cancelled.
Thank You for using GreatModels.com
The Source for All Your Modeling Needs
If you wish to view your order online, please check on our homepage, the link called "Order Status". You will need your username to access your account.
http://www.GreatModels.com support@greatmodels.com----------------------------------------------------------------------------------------------------
ΠΡΟΣΟΧΗ και μακριά λοιπόν από το συγκεκριμένο κατάστημα που θεωρεί ότι έχει να κάνει με ηλίθιους.
